Blonde Ambition

Do you remember how Joe Pesci had the scene in Lethal Weapon 2 where he was talking about how much drive-thru restaurants suck? You know…the “They f**k you at the drive-thru” scene. It’s classic.

It’s also funny as hell because it’s true.

It happened to me this morning. I went to the McDonald’s drive-thru for breakfast before work. I was running late so I didn’t check the bag to make sure I received what I ordered.

I should have known better. They forgot half of what I ordered.

Now, a few people know I have a temper. I can get irate if the mood strikes me. But I am proud to say I held my temper and my tongue when I called McDonalds to let them know they screwed up…again.

I was rewarded for my control. The manager I spoke with said he would put my name down in a book (he really said book…it makes you wonder how big that book is and how many times they need to use that book if they short so many customers that it requires an actual book) So anyway, he put my name down and said they would reimburse me whenever I happened that way again.

I was still hungry so I told my boss I was going back to get my food. He put in his order for breakfast.

Yeah, sure…why not? I was going that anyway (I’m rolling my eyes, here).

Okay, to wrap up my story, I not only received the rest of my order, but I also received my boss’s order free of charge. I thought that was a nice touch, since gas isn’t cheap and I had to go back across town again to get the food that they forgot.

So, the point I am trying to make is that every once in awhile, somebody somewhere revives the almost-dead concept of customer service. It’s extra nice when it comes from a world-wide franchise because, to be honest, I think they’re the ones who started killing off customer service in the first place.

It was nice to have McDonald’s “make it right” and take the extra step to reimburse me for my trouble.

It’s enough to give a girl hope.

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